CSAI Monitor — analytics for Zendesk + the bot you already run
CSAI Monitor sits on Zendesk and your existing bot. It scores AI vs human CSAT, maps escalations by topic, and shows cost per resolved conversation — so Friday's leadership question has an answer.
7-day trial. Zendesk webhook. We store metadata (CSAT, topic, escalation, cost). Transcripts only if you opt in.
Cost per resolved conversation
$1.84down 18%
Escalation rate
11.2%
Billing & refunds — high escalation + low CSAT
Product preview · sample data. Connect Zendesk to load your topics.
The result? Hidden inefficiencies and misleading ROI.
CSAI Monitor connects to your support system and shows:
What you'll see, instantly
So you can fix what matters, not guess.
Product preview
Sample data
Failure hotspot
Billing & refunds — high escalation + low CSAT
We unify:
Into one thing:
A clear map of where your AI support is winning — and where it's bleeding money.
Keep it simple — everything you need to steer AI support without noise.
Core capabilities
Understand quality, cost, and escalation behavior in one view so your team knows what to fix first.
Know exactly when and why AI hands off to humans
Prioritize fixes by escalation cost
Compare AI vs human performance side by side
See quality gaps at a glance
Understand the real cost of each conversation
Tie spend to resolution outcomes
Identify weak topics and improve your bot faster
Turn failure signals into action
Example metrics after you connect Zendesk:
What you'll see in your dashboard
Real-time clarity without building a BI pipeline.
From raw support data to clear action in four steps.
Implementation flow
~15-minute Zendesk webhook setup. No migration — keep your bot and helpdesk, then iterate using real failure and cost signals.
Plug into Zendesk or your AI support system via webhook/API
We capture:
We automatically detect:
You get prioritized, concrete next steps:
The metrics support leaders use in weekly reviews:
Core dashboard metrics
Track movement in escalations, CSAT, and cost-per-resolution — with a direct line back to which topics and intents drove the change.
Measured in your real support workflow — not vanity dashboards.
Visibility into AI vs human performance — without building analytics in-house.
Designed from real challenges faced by SaaS and support teams using Zendesk and custom AI bots.
Choose the plan that's right for your team. All plans include a 7-day free trial.
Everything you need to know about CSAI Monitor