Prove your AI chatbot ROI (Return on Investment) — without hurting CSAT (Customer Satisfaction Score). Track cost savings, escalations, and customer satisfaction for every AI conversation.
Built for Support leaders using Zendesk who spend $1K+/month on AI chatbots.
See how support leaders are proving AI ROI and improving CSAT
"CSAI Monitor gave us the data to fix what the bot was getting wrong — and finally prove AI ROI to leadership."
— Head of Support, B2B SaaS, 50–100 agents
"Reduced escalations by 30% after identifying 3 broken knowledge flows. Leadership finally approved budget increase."
— Customer Support Operations Manager, B2B SaaS, 25–50 agents
Trusted by support teams using Zendesk
Monitoring 5,000+ AI conversations daily
Powerful features to help you optimize CSAT, reduce escalations, and prove ROI from your AI support chatbot
Track customer satisfaction scores for every AI conversation. Compare AI vs human performance in real-time.
Identify which topics trigger escalations. Reduce handoffs to human agents by 25% with data-driven insights.
Calculate exact ROI from your AI chatbot. Track cost per conversation and prove value to leadership.
Connect in minutes with webhooks. Automatic sync of tickets, CSAT scores, and conversation transcripts.
Detect frustrated customers before they escalate. Monitor sentiment trends across all conversations.
Find questions your AI can't answer. Build a better knowledge base with actionable insights.
Track customer satisfaction for every AI conversation. See which topics get 5-star ratings and which need human intervention. Prove your AI is delivering value.
Simple webhook integration with Zendesk. Start tracking CSAT and escalations immediately.
# Track a customer support conversation
POST /api/v1/conversations
{
"conversation_id": "ticket_12345",
"platform": "zendesk",
"messages": [...],
"csat_score": 5,
"escalated": false,
"ai_handled": true
}
# Get CSAT and escalation metrics (last 7 days)
GET /api/v1/cs-metrics/dashboard?time_range=168Join hundreds of support teams using Customer Support AI Monitor to optimize their AI chatbots
"Our CSAT improved from 3.8 to 4.5 in just 2 months"
"Reduced escalations by 30% after identifying 3 broken knowledge flows"
"Finally proved ROI to leadership - saved $50K in first quarter"
"CSAI Monitor gave us the data to fix what the bot was getting wrong — and finally prove AI ROI to leadership."
— Head of Support, B2B SaaS, 50–100 agents
Choose the plan that's right for your team. All plans include a 7-day free trial.
Everything you need to know about Customer Support AI Monitor