Terms of Service

These Terms of Service ("Terms") govern your access to and use of Customer Support AI Monitor's services, website, and software (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Customer Support AI Monitor provides a software-as-a-service platform for monitoring and analyzing AI-powered customer support chatbots. Features include:

• CSAT score tracking and correlation analysis
• Escalation pattern detection and alerts
• ROI calculation and cost analysis
• Integration with customer support platforms (Zendesk, etc.)
• Analytics dashboards and reporting

3. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Subscription and Payment

4.1 Pricing

Our pricing is based on the number of conversations monitored and features included. Current pricing is available on our pricing page.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as explicitly stated in these Terms.

4.3 Free Trial

We offer a 7-day free trial. At the end of the trial, you must subscribe to continue using the Service.

4.4 Price Changes

We may change our prices with 30 days notice. Price changes will apply to your next billing cycle.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Transmit viruses, malware, or other malicious code
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Resell or redistribute the Service without authorization

6. Your Data

6.1 Ownership

You retain all rights to your data. We do not claim ownership of any data you submit to the Service.

6.2 License

You grant us a limited license to use, process, and display your data solely to provide and improve the Service.

6.3 Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure.

7. Intellectual Property

The Service, including all content, features, and functionality, is owned by Customer Support AI Monitor and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOMER SUPPORT AI MONITOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Customer Support AI Monitor and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

11. Termination

11.1 By You

You may cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period.

11.2 By Us

We may suspend or terminate your access if you violate these Terms or for any other reason with 30 days notice. In cases of serious violations, we may terminate immediately.

11.3 Effect of Termination

Upon termination, your right to use the Service will cease. You may export your data for 30 days after termination.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of San Francisco County, California.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes at least 30 days before they take effect. Your continued use of the Service constitutes acceptance of the modified Terms.

14. Contact Us

If you have questions about these Terms, please contact us at: