Tour your first dashboard and understand key metrics at a glance.
Your Customer Support AI Monitor dashboard is your command center for AI performance insights. This guide walks you through every metric, chart, and feature so you can make data-driven decisions from day one.
At the top of your dashboard, you'll see four primary KPI cards:
Average customer satisfaction rating (1-5 scale). Target: 4.0+ for healthy AI performance.
Percentage of conversations handed to humans. Target: Under 20% for cost efficiency.
Number of AI-handled conversations in the selected period. Tracks volume trends.
Estimated savings vs. human-only support. Based on your configured agent cost.
The main chart shows CSAT and escalation trends over time. Use it to:
Pro Tip: Click any KPI card to drill down into detailed analytics. Click a data point on the chart to see the conversations from that specific time period.
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