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Intermediate20 min

Training Your AI

Best practices for training and tuning your AI support model.

Training Your AI for Better Performance

Your AI is only as good as its training. This guide covers best practices for preparing training data, iterating on responses, and continuously improving your chatbot.

Training Data Best Practices

  • Use real conversations: Train on actual customer queries, not hypothetical ones
  • Include variations: Same question asked different ways
  • Cover edge cases: Unusual but important scenarios
  • Update regularly: Add new products, policies, and FAQs
  • Quality over quantity: 100 great examples beat 1,000 mediocre ones

Continuous Improvement Cycle

1
Monitor

Track CSAT & escalations

2
Identify

Find knowledge gaps

3
Train

Add new content

4
Validate

Measure improvement

Pro Tip: Set a weekly calendar reminder to review top knowledge gaps and add 5-10 new training examples. Small, consistent improvements compound over time.

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