Zendesk Integration

Zendesk Integration Guide

Connect your Zendesk account to automatically track all customer support conversations.

Prerequisites

• Zendesk admin access
• Customer Support AI Monitor account
• API key ready

Step 1: Create Zendesk Webhook

1. Log into Zendesk Admin Center
2. Navigate to Apps and integrations → Webhooks
3. Click "Create webhook"
4. Enter the webhook URL: https://api.csaimonitor.com/api/v1/webhooks/zendesk?org_id=YOUR_ORG_ID
   • Get your org_id from your Customer Support AI Monitor dashboard (Settings → Organization)
5. Set authentication to Bearer Token
6. Add your API key (starts with amo_)
7. Select events: Ticket Created, Ticket Updated, Ticket Solved

Step 2: Configure Triggers

Create triggers for:

On Ticket Creation

• Conditions: Ticket is Created
• Actions: Notify target webhook

On Ticket Resolved

• Conditions: Status is Solved
• Actions: Notify target webhook

On CSAT Submission

• Conditions: CSAT rating is submitted
• Actions: Notify target webhook with rating

Step 3: Test Integration

1. Create a test ticket
2. Check your CS AI Monitor dashboard
3. Verify data appears correctly
4. Resolve and check update

Troubleshooting

Data not appearing?

• Check webhook URL
• Verify API key
• Review trigger conditions
• Check Zendesk logs