API Authentication Guide

API Authentication

Learn how to securely authenticate your API requests to Customer Support AI Monitor.

Authentication Method

We use Bearer Token authentication. Include your API key in the Authorization header of every request.

Getting Your API Key

1. Log into your dashboard
2. Go to Settings → API Keys
3. Click Generate New Key
4. Copy the key immediately (it won't be shown again)

Important: API keys must be at least 32 characters long.

Using Your API Key

HTTP Header Format (API keys start with amo_):

Example cURL request:

curl -X POST "https://api.csaimonitor.com/api/v1/conversations" \
  -H "X-API-Key: amo_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "conversation_id": "ticket_123",
    "platform": "custom",
    "messages": [...]
  }'

Key Security Best Practices

Do:

• Store keys in environment variables
• Use different keys for dev/staging/production
• Rotate keys periodically

Don't:

• Commit keys to source control
• Share keys via email or chat
• Embed keys in client-side code

Rate Limits